Terms of service

1. Using this website

By accessing or using this website, you agree to these terms. If you use the site on behalf of a company or other organisation, you confirm that you have authority to bind it. If you do not agree, do not use the site. You must be at least 18 years old to enter into an engagement with us.

2. Information about our services

The site describes our capabilities and working approach. It is general information, not a binding offer, estimate, warranty, or promise that a particular service, technology, team member, timeline, or outcome will be available or suitable for you. Any free consultation is an introductory conversation and does not create a client, advisory, fiduciary, or confidential relationship.

3. Project agreements control client work

Consultancy work begins only when Arqen and the client agree to a written proposal, statement of work, master services agreement, order form, or similar project document. That agreement will set the scope, deliverables, assumptions, responsibilities, fees, taxes, payment schedule, timeline, acceptance process, support, change control, termination rights, warranties, liability, confidentiality, data handling, and dispute process.

If a project agreement conflicts with these website terms, the project agreement controls for that engagement. Conversations, website content, estimates, and proposals marked as draft are not commitments until accepted in the manner stated in the relevant project document.

4. Client responsibilities

For any engagement, clients are responsible for:

• Providing timely information, access, decisions, feedback, approvals, and authorised contacts;
• Ensuring materials, data, instructions, and systems supplied to us may lawfully be used for the project;
• Maintaining appropriate backups and security for systems they control;
• Reviewing deliverables, testing them in the intended environment, and making deployment decisions; and
• Using deliverables and third-party services in accordance with law, licences, documentation, and the project agreement.

5. AI, automation, and infrastructure

AI systems can produce incomplete, inaccurate, or unexpected results and may depend on third-party models, datasets, and service terms. Automation and infrastructure changes can also affect live systems. Where these services form part of a project, responsibilities for human review, testing, approvals, monitoring, security, backups, provider limits, and production access will be set out in the project agreement. Website descriptions do not guarantee error-free output, uninterrupted operation, or any particular business result.

6. Intellectual property

Arqen owns this website, its branding, copy, visual system, and original site content unless stated otherwise. You may view the site for your own lawful business evaluation, but you may not reproduce, publish, sell, scrape, reverse engineer, remove attribution from, or create misleading derivatives of it without written permission.

Ownership and licensing of client deliverables, source code, designs, data, pre-existing tools, reusable know-how, open-source software, and third-party materials are governed only by the applicable project agreement. No project intellectual property is assigned through these website terms.

7. Confidential information

Do not send passwords, production credentials, regulated data, trade secrets, or other highly sensitive material in an initial enquiry. Information sent before a written confidentiality agreement is in place will be handled responsibly, but it is not automatically subject to project-specific confidentiality obligations. Once an engagement or confidentiality agreement is signed, that agreement controls.

8. Acceptable use

You must not:

• Use the site for unlawful, fraudulent, abusive, or misleading activity;
• Attempt to gain unauthorised access to the site, its systems, or another person’s data;
• Introduce malware, overload the service, probe security, or interfere with normal operation;
• Use automated extraction in a way that burdens the site or infringes our rights; or
• Misrepresent an affiliation with or endorsement by Arqen.

We may restrict access where reasonably necessary to protect the site, our rights, or other users.

9. Third-party services and links

The site may link to third-party websites, platforms, libraries, or services. We do not control them and are not responsible for their availability, content, security, or terms. A link does not mean endorsement. Your use of a third-party service is governed by its own terms and policies.

10. Website availability and disclaimers

We may change, suspend, or remove website content at any time. The site is provided on an “as available” basis. To the fullest extent permitted by law, we disclaim implied warranties relating to the site, including fitness for a particular purpose, merchantability, accuracy, non-infringement, and uninterrupted availability. Nothing on the site is legal, financial, tax, medical, or other regulated professional advice.

11. Limitation of liability

To the fullest extent permitted by law, Arqen will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss arising from use of or inability to use this website, including loss of profits, revenue, opportunity, goodwill, or data. These limits do not exclude liability that cannot lawfully be excluded and do not override any mandatory consumer rights. Liability relating to paid consultancy services is governed by the applicable project agreement.

12. Indemnity for misuse

To the extent permitted by law, you will be responsible for losses, claims, and reasonable costs arising from your unlawful misuse of the site, infringement of another person’s rights, or material breach of these terms.

13. Governing law and disputes

These website terms are governed by the laws of India. Subject to any mandatory rights or jurisdiction that applies, courts at the place of Arqen’s registered office in India will have jurisdiction over disputes about the website. A project agreement may specify a different negotiation, mediation, arbitration, governing-law, or court process for that engagement.

14. Changes and general terms

We may update these terms by posting a revised version and changing the effective date. Continued use after an update means you accept the revised terms. If any provision is unenforceable, the remaining provisions continue to apply. A delay in enforcing a right is not a waiver. These terms are the entire agreement about use of the website, but they do not replace any project agreement, confidentiality agreement, or other signed contract.

15. Contact

Questions about these terms may be sent to contact@arqen.me.